User Operations Associate, Support
Job Description:
- Deliver exceptional email-based support to Yelp users and business owners
- Meet quality and productivity goals while maintaining accuracy and attention to detail
- Investigate challenging issues, advocate for users, and find thoughtful solutions
- Build expertise in Yelp’s products, policies, and processes
- Identify opportunities to improve customer experience and team processes
- Take ownership of work and seek opportunities to exceed expectations
- Support users with account access, business page claiming, and other questions
Requirements:
- Bachelor’s degree preferred
- At least one year of work experience
- Enthusiasm for Yelp’s mission and passion for exceptional customer service
- Excellent written communication skills
- Exceptional attention to detail
- Strong self-motivation, personal accountability, and ownership
- Ability to be a positive, dependable, and collaborative teammate
- Openness to feedback and desire to continuously learn and improve
- Comfort working in a goal-driven environment where quality and productivity matter
- Track record of maintaining high standards and exceeding expectations
- Availability during department core hours of 10 a.m. to 3 p.m. Pacific Time
- Must be based in the United States
Benefits:
- Full medical, vision, and dental effective the first day
- 15 days PTO, increasing with 2+ years of tenure
- 12 paid holidays
- One floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Potential bonus
- Full-time remote work arrangement
- 40 hours per week