Telephone Support, E-Commerce Sales – Part-Time

Job Description:

• Call le who have shown interest and guide them toward making a purchase decision
• Call customers who abandoned their shopping carts and clarify any unanswered questions that prevented them from completing their purchase
• Manage the support hotline, handling inbound calls about orders, shipping, products, and complaints
• Document every conversation accurately so the team can maintain a clear overview
• Convert le into customers and provide such excellent telephone support to existing customers that they recommend PALU

Requirements:

• Excellent German, both spoken and written
• Experience working on the phone in sales, support, or consulting
• Friendly, calm manner, including when handling challenging calls
• Independent and reliable working style – you do not need instructions for every call
• Availability for fixed working hours each week (part-time)

Benefits:

• Responsibility for one of our most important customer touchpoints
• Flexible, predictable part-time position
• Fair compensation