Talent Acquisition Program Specialist – MSP, Workforce Planning
Job Description:
- Drive effective managed service provider (MSP) operations by coordinating recruiting activities across sourcing and delivery teams
- Consolidate hiring forecasts into actionable regional talent demand insights
- Identify recruiting capacity gaps, risks, and resource needs
- Monitor key metrics, operational scorecards, and service-level commitments
- Connect workforce planning, headcount approvals, and requisition processes
- Standardize processes, documentation, and governance practices across the region
- Provide data analysis, reporting, and workforce planning insights for strategic talent acquisition decisions
- Foster partnerships with HR, Finance, Procurement, business leaders, and external providers
- Administer operational and commercial aspects of supplier partnerships
- Coordinate purchase order alignment, invoice reconciliation, and supplier onboarding
- Manage complex HR, Talent Acquisition, or workforce-related programs and multiple stakeholders
- Drive process excellence, operational discipline, compliance, accuracy, and continuous improvement
Requirements:
- Preferred experience supporting managed service provider (MSP) programs, workforce planning initiatives, or Talent Acquisition operations within a complex business environment
- Experience with external talent sourcing methodologies, recruiting technologies, and workforce analytics tools
- Experience administering supplier partnerships, including service performance tracking, purchase order alignment, invoice reconciliation, and supplier onboarding coordination
- Data analytics, reporting, data visualization, and business insights
- Human resources consulting and business process execution expertise
- Ability to partner with HR, Finance, Procurement, business leaders, and external service providers
- Strong communication, collaboration, and interpersonal effectiveness
- Process documentation, standard work, training materials, and governance practices
- Ability to identify operational risks, recommend mitigation strategies, and drive continuous improvement
- Proficiency with technology and digital tools for workflow visibility, reporting accuracy, and workforce planning
- Demonstrated ability to manage complex HR, Talent Acquisition, or workforce-related programs
- Strong analytical and problem-solving capabilities
- Effective consulting, communication, and relationship-building skills
- Ability to drive process excellence, operational discipline, continuous improvement, compliance, and accuracy
- Adaptability, resourcefulness, results orientation, and customer-focused delivery
- Professional certifications in project management or HR management are preferred
- Equivalent experience may be considered in lieu of professional certifications
Benefits:
- Remote work in the United States
- Approximately 10–15% travel opportunity/requirement
- No relocation required (relocation eligibility: No)