Senior ROI Medical Records Specialist – Evening Shift
Job Description:
- Process release of information (ROI) requests from facilities accurately and timely
- Validate requests and authorizations for medical record releases according to company policy and legal guidelines
- Perform quality checks for accuracy, confidentiality, and correct billing
- Maintain equipment in excellent working condition
- Deliver attentive, respectful, and responsive customer service
- Proactively identify and resolve client concerns
- Maintain a clean, professional appearance and comply with dress code standards
- Maintain current knowledge of applicable state laws and fee structures
- Work within assigned scope and accept additional assignments or account coverage during backlogs
- Comply with client site policies and procedures, HIPAA, state and federal regulations, and labor laws
- Safeguard confidential patient information and ensure efficient, accurate record release
- Understand information governance responsibilities and participate in compliance education and role-specific training
- Report unethical, fraudulent, or unlawful behavior or activity
Requirements:
- High School Diploma or GED required
- Minimum of 2 years' ROI fulfillment experience with Sharecare HDS or 3 years' external ROI experience required
- Advanced knowledge of multiple EMR platforms and ROI request types
- Strong documentation, communication, and customer service skills
- Proficiency in Microsoft Office applications
- Strong organizational and multitasking skills
- Willingness to learn programs and processes quickly
- Self-motivated, dependable, and able to work independently or as part of a team
- Ability to maintain productivity, utilization, and quality performance standards
- Strong interpersonal and problem-solving skills
- Ability to sit or stand for extended periods
- Ability to lift and carry up to 25 lbs.
- Manual dexterity for extended typing, writing, and document handling
- Visual acuity to read documents and use a computer monitor
- Clear speaking and hearing ability
- Adequate hand-eye coordination and sensory abilities
- Current annual HIPAA certification required
- Must comply with HIPAA, state and federal regulations, and corporate integrity and security obligations
Benefits:
- Full-time employment
- Evening shift schedule: Sunday–Thursday, 3:00 PM–11:30 PM EDT
- Holiday work included
- Annual HIPAA certification
- Equal Opportunity Employer
- E-Verify employer