Senior Manager, Platform Operations, Medicaid Proposals

Job Description:

• Lead the administration, governance, and optimization of proposal platforms, including SharePoint, project management tools, and collaboration solutions
• Oversee Proposal Development SharePoint sites and related Microsoft 365 platforms, including site architecture, content organization, permissions, access provisioning, lifecycle management, compliance, and periodic audits
• Design, build, maintain, and support Power Platform solutions, including Power Automate workflows, Power Apps, forms, dashboards, and related automation capabilities
• Design and implement process improvements to simplify workflows, improve consistency, and enhance proposal team performance
• Develop and deliver onboarding, training materials, workshops, and learning programs
• Create and maintain dashboards, analytics, and reporting on proposal activity, operational health, and performance trends
• Partner with leadership and cross-functional stakeholders to translate business priorities into actionable operational initiatives and scalable solutions
• Lead initiatives that improve proposal operations and business performance
• Partner across teams to implement new tools, processes, and training programs

Requirements:

• 5+ years of experience in proposal operations, business operations, program management, project management, or a related field
• 5+ years of experience developing and delivering training, onboarding, or enablement programs
• Experience administering and supporting collaboration and workflow platforms, including SharePoint Online and project management tools such as Asana
• Strong analytical, organizational, and project management skills
• Ability to manage multiple priorities in a fast-paced environment
• Advanced proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
• Excellent written and verbal communication skills
• Experience in Medicaid, healthcare, managed care, or proposal development environments
• Experience supporting request for proposal (RFP) or business development teams
• Experience with data visualization, reporting, and analytics tools
• Experience leading change management and technology adoption initiatives
• Project Management Professional (PMP), APMP certification, or similar professional certification preferred
• Bachelor's degree or equivalent work experience

Benefits:

• CVS Health bonus, commission or short-term incentive program
• Award target in the company’s equity award program
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility