[Remote] Salesforce Business Analyst
Note: The job is a remote job and is open to candidates in USA. Hilton is seeking a detail-oriented Salesforce Business Analyst to join its Development Analytics Technology team. The role serves as a liaison between business stakeholders and technical teams, supporting Salesforce operations, gathering requirements, maintaining data integrity, troubleshooting issues, and coordinating technology projects and process improvements.
Responsibilities
- Collaborate with business stakeholders and technical teams to gather requirements, document business processes, support project delivery, and test new system functionality and enhancements
- Support Salesforce and Developmental Operational processes by troubleshooting customer support issues, managing user requests, processing specialty development deals, maintaining data quality, and implementing process improvements
- Monitor and audit system data, investigate recurring issues, connect teams to coordinate resolutions, and identify efficiency opportunities and overall user experience improvements
- Build strong partnerships across business, technology, and operations teams to facilitate project delivery, enhance system functionality, support users, and ensure accurate and reliable business data
- Effectively balance multiple projects and priorities, proactively identify opportunities to support development goals, and serve as a trusted and communicative partner to both business and technical stakeholders
- Prepare and act as point of contact on small to medium level enhancement request projects and assist with larger projects
- Conduct routine database audits and quality reviews to identify discrepancies, duplicate data, missing information, and process gaps
- Coordinate and process specialty development deal records to appropriate stakeholders
Skills
- - Strong analytical and problem-solving skills with the ability to translate business needs into system requests
- - Advanced proficiency in Salesforce, including reporting, dashboards, and data management
- - Excellent attention to detail with a strong commitment to data accuracy and quality
- - Ability to manage multiple projects, priorities, and deadlines simultaneously
- - Strong communication and interpersonal skills with the ability to collaborate effectively across business and technical teams
- - Experience identifying process gaps and implementing improvements to enhance efficiency and user experience
- - 4+ years of advanced experience in business analysis, database management, business process support, or related roles
- - 3+ years of advanced hands-on experience with Salesforce, including reporting, dashboards, and data management
- - Experience managing multiple projects, priorities, and deadlines simultaneously while maintaining strong attention to detail and commitment to data accuracy
- - 2+ years of work experience in analytics, consulting, hospitality, real estate development, or related fields is preferred
- - Salesforce Certified Platform Foundations or Salesforce Business Analyst Certification is preferred
Benefits
- US based remote role with a preference for a candidate in EST or CST
Company Overview