[Remote] Live Chat Agent
Note: The job is a remote job and is open to candidates in USA. Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. As a Live Chat Agent, you will support users through live chat, answer product questions, resolve issues, and help create a thoughtful and trustworthy customer experience.
Responsibilities
- Respond to users through live chat in a timely, clear, and empathetic manner
- Help users understand product features and job search workflows
- Troubleshoot common account, product, and technical issues
- Escalate complex issues to the appropriate internal teams
- Document conversations, resolutions, and recurring user problems
- Share customer feedback and product improvement opportunities
- Maintain a high standard of accuracy, professionalism, and privacy
Skills
- Excellent written and spoken English
- Strong customer-service mindset and empathy for users
- Ability to manage multiple conversations while maintaining accuracy
- Strong problem-solving and communication skills
- Ability to work remotely within the United Kingdom during agreed service hours
- Previous experience in customer support, live chat, operations, or another user-facing role
- Familiarity with SaaS products, CRM systems, or support tools
- Interest in AI, job search, and consumer technology
- Experience working in a fast-paced startup environment
Company Overview