Process Manager, Global Business Services
Job Description:
- Lead the design, optimization, and governance of end-to-end processes within the Global Business Services organization
- Serve as subject matter expert for GBS-aligned processes, including Finance and Media
- Define and maintain global process standards, policies, and documentation
- Establish governance routines to monitor compliance, performance, and risk
- Ensure alignment with internal controls, audit requirements, and regulatory standards
- Identify opportunities to streamline workflows, reduce manual effort, and eliminate defects
- Lead automation and digitization initiatives using workflow tools, RPA, AI/ML, and ad tech integrations
- Partner with product and engineering teams to enhance technology platforms and reporting systems
- Define and track KPIs, SLAs, and quality metrics
- Drive continuous improvement using Lean Six Sigma and root cause analysis
- Benchmark processes against industry standards and best practices
- Partner with GBS, IT, and functional leaders to translate requirements into scalable process solutions
- Lead change efforts, including training and adoption support for global teams
- Advise GBS centers and business units on process execution and optimization
- Resolve complex process issues and escalations
- Support transitions, migrations, and stabilization of finance activities into GBS centers
- Collaborate with technology teams to ensure systems and tools support process design and performance
Requirements:
- Bachelor’s degree in business, finance, accounting, or a related field
- Strong understanding of end-to-end processes and internal controls
- Demonstrated experience with Lean Six Sigma and Kaizen
- Familiarity with ERP systems, including Oracle
- Familiarity with automation tools, RPA, workflow platforms such as ServiceNow and Salesforce, and/or AI/ML
- Experience in a global business services or shared services environment
- 7+ years of experience working in GBS processing, such as Procure to Pay, Order to Cash, or process management
- Experience in media operation processes
- Ability to lead cross-functional teams and influence stakeholders in a matrixed environment
- Excellent analytical, problem-solving, and communication skills
- Willingness to travel as needed
Benefits:
- Attractive compensation and comprehensive benefits packages
- Generous paid time off
- Opportunities for on-site and virtual engagement events
- Opportunities to make meaningful connections and build a vibrant community