Part-Time Community Moderator

Job Description:

• Review member reports in line with Tandem's Community Guidelines
• Review new member applications
• Respond promptly to members' questions and inquiries
• Collaborate with the broader community team to resolve reported issues
• Cultivate a safe and vibrant space for meaningful language exchange
• Ensure interactions remain respectful, engaging, and aligned with Community Guidelines
• Report to the Community Manager and work closely with other community moderators

Requirements:

• Proficient in English
• Strong command of other languages is a plus
• Excellent verbal and written communication skills
• Proactive problem solver with a keen interest in mobile apps and new software tools
• Familiarity with content moderation and understanding of challenges associated with sensitive topics
• Prior experience in customer support or content moderation is a plus
• Own a laptop or desktop computer with a stable internet connection
• Must be able to send an invoice each month
• Comfortable working between 07:00 and 13:00 (UTC +8), with adjustable working hours
• May be expected to work on weekends

Benefits:

• Flexible scheduling
• Opportunities for growth
• Tandem Pro language learning opportunity—learn to say “Hi” in 20 additional languages
• Friendly, experienced international team