PA Remote Customer Service Rep

Must Reside in :PennsylvaniaPosition :Remote Customer Service RepresentativeStart Date :Monday September 29, 2025Duration :Long term but can be extended or shortened based on business needs and performanceLocation :Remote work from homeHours :Monday -Friday, shifts between 8 :00 am to 6 :30 pm ESTShift schedule :Daily hours and shifts may vary, with a rotational requirement for after-hours coverage and opportunities We are unable to accommodate schedule change requests.Shifts are assigned based on client needs.Overview Project Momentum :The Customer Services Representative will leverage call center experience serving as Tier1 Agent to deliver excellent customer service thru incoming and outgoing phone, email and chat inquiries from customers, process applications and resolve customer disputes with a positive outcome.The right candidate will enjoy assisting customers with first call resolution, de-escalate caller situations, adapt quickly to change, and working in a team environment.Key Responsibilities :Answer incoming phone calls, chats, and or emailsConduct outreach phone calls and or emailsProvide outstanding customer serviceRecognize and follow call flows with scriptsResearch and review customer inquiriesResearch information using multiple systemsRelay research findings and outcomes to customersManage customer contact while balancing the entry and review of all customer documentationSuccessfully achieve individual production metrics and contribute to the success of the broader teams goalsMaintain compliance and adhere to quality standards aligned to reduce operational riskProtect the privacy of clients while using multiple data sources and systemsIdentify and escalate appropriate issuesClearly document call information and encounters in call logsRecognize and alert management of risk and trendsQuickly transition from one task to anotherMaintain a professional demeanorOther duties as assignedQualifications and Requirements Basic Qualifications :2 years of Customer Service experience1 year of Call Center Agent experiencePreferred Qualifications6 months of Accenture Health & Public Services experience (Conversion).Example would be State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, or Early Childhood Education and Care ServicesFormer Transaction Processing ExperienceWork From Home Requirements :Must connect to modem / router with provided Ethernet cord.Internet access sufficient to handle calls received via the internet.Quiet and private remote work location.Must reside and work at the address provided (no coffee shops, friend's houses, etc.)Requirements of the Role :Must pass a background checkEducation High School Diploma / GEDInternet access sufficient to handle calls received via the InternetQuiet and private remote work locationProficiency with computers :Experience using the internet, email via Outlook, etc.Data entry experienceListening, verbal, and written communication experienceMicrosoft Office (Excel, Word, Outlook, and Teams) experiencePay Details :$18.00 to $20.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer / Veterans / DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate toThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only :It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.An employer who violates this law shall be subject to criminal penalties and civil liability..