On-Site IT Help Desk & Customer Advocate (Entry Level)

Agency Cybersecurity in Richmond, VA is hiring an IT Customer Service Representative for an on-site role. This position blends help desk support with customer service, delivering technical assistance to customers by phone, email, or chat.

You will document issues in our ticketing system, collaborate with internal teams, and help users understand IT tools and best practices. Entry level welcome; $15 per hour with benefits.