Microsoft 365 / SharePoint Technical Support Specialist
Job Description:
- Provide help desk and technical support for users of supported platforms and applications
- Monitor platform and service performance and identify issues requiring attention
- Troubleshoot user and platform problems and resolve issues within the scope of responsibility
- Document incidents, requests, resolutions, and recurring issues
- Escalate complex technical issues to appropriate technical SMEs and development staff
- Assist with user support, access issues, basic configuration, and operational tasks
- Communicate clearly with users and technical team members regarding status and resolution
- Support reliable, responsive day-to-day operation of the technical environment
Requirements:
- U.S. citizenship or Lawful Permanent Resident status with at least three consecutive years of U.S. residency from the date of legal entry as an LPR
- Must be eligible to obtain and maintain IRS staff-like access
- Must successfully complete the required Moderate Risk background investigation and security screening process
- Must successfully complete applicable IRS personnel-security requirements, including fingerprinting and security training
- Demonstrated professional experience supporting U.S. Federal Government programs or federal government customers
- Experience providing help desk, technical support, systems support, or platform monitoring
- Strong troubleshooting and problem-solving skills
- Ability to communicate effectively with technical and non-technical users
- Strong attention to detail and follow-through
- Ability to document issues and work effectively within an established support process
- Experience supporting Microsoft 365, SharePoint, or related enterprise platforms is preferred
Benefits:
- Growth opportunities
- Supportive environment focused on people, innovation, creativity, and customer service