Member Experience Specialist

Job Description:

• Deliver excellent member experiences by responding to member inquiries in a courteous, professional, and highly accurate manner
• Build high value member relationships by actively listening and engaging with members to discover needs and provide positive solutions
• Handle complex member requests and work in multiple workgroups
• Process financial and account maintenance transactions performed by the Call Center
• Proactively engage member interest in Credit Union products and services
• Educate members regarding how to reach financial goals and self-serve options
• Troubleshoot and resolve member issues

Requirements:

• 2 to 5 years’ call center experience
• High school diploma, GED, or equivalent
• Ability to write and speak effectively in English using correct spelling and grammar
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, Excel, and Zoom
• Moderate keyboard skills at 40 wpm
• Familiar with Customer Relationship Management (CRM) and document storage systems

Benefits:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement