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Manager, Veeva CRM Platform

Job Description:

  • Define the Veeva Vault platform vision and roadmap aligned with Amplity’s Client Systems and Services strategy
  • Evaluate Veeva capabilities and develop client-facing service offerings
  • Manage feature backlog, release roadmap, and platform enhancement priorities
  • Lead solution design for client implementations on Veeva Vault CRM and related products
  • Standardize implementation methodologies, deployment templates, solution designs, playbooks, and accelerators
  • Build integrations with client systems, data lakes, and analytics environments
  • Establish governance for configuration, security, releases, compliance, and best practices
  • Support administration, release management, optimization, and production support
  • Design and support territory management, targeting, alignment, customer master data, and field force effectiveness capabilities
  • Develop reporting models using X-Pages and related capabilities
  • Develop Amplity’s Veeva managed services offering and operating procedures
  • Manage relationships with Veeva, implementation partners, and third-party providers
  • Coordinate releases, regression testing, user acceptance testing, validation, and production readiness
  • Own AI roadmap, innovation backlog, business cases, and pilot initiatives
  • Partner with Sales, Client Solutions, Commercial Operations, Medical Operations, and clients
  • Deliver executive presentations, client proposals, roadmap reviews, and stakeholder communications
  • Establish KPIs, support metrics, knowledge management, and continuous improvement initiatives
  • Participate in budget planning and track spend
  • Provide leadership, mentoring, coordination, and development support
  • Manage assigned projects, including scope, timelines, resources, reporting, execution, and value creation

Requirements:

  • Minimum 8 years of experience in CRM, commercial platforms, or commercial technology within pharmaceutical, biotechnology, life sciences, or healthcare
  • 5+ years of hands-on experience with Veeva CRM or Veeva Vault CRM
  • Experience with Veeva Align, Network, OpenData, Engage, and Approved Email
  • Experience leading CRM implementations, platform administration, or managed services
  • Experience working with Commercial Operations, Sales Operations, or Medical Affairs organizations
  • Experience partnering with business stakeholders, technology teams, and external vendors
  • Experience supporting multiple pharmaceutical clients in a consulting, CRO, CSO, or client services environment
  • Experience building reusable implementation methodologies, playbooks, and service accelerators
  • Excellent written and verbal communication skills
  • Effective executive-level and client-facing engagement
  • Strong client relationship management skills
  • Ability to translate business needs into practical, scalable technology solutions
  • Must be able to work within U.S. time zones; U.S. Eastern and Central time zone residents preferred
  • Direct engagement with internal business partners, clients, and vendors required
  • Veeva Vault CRM Administrator certification required
  • Vault AI and X-Pages certification or relevant experience preferred
  • Veeva Align certification or relevant experience preferred
  • Microsoft Certified: Power BI Data Analyst Associate preferred
  • Microsoft AI Fundamentals preferred
  • Deep understanding of pharmaceutical commercial operations
  • Veeva CRM functional expertise
  • Expertise in commercial field force processes, Medical Affairs workflows, territory management, alignment, targeting, segmentation, CRM product management, consulting, solution design, business process optimization, and change management
  • Technical expertise in Veeva Vault CRM, Veeva Align, Veeva Network, CRM integrations and APIs, Power BI, SQL, and Azure DevOps or other Agile delivery tools
  • Skills in product ownership, project management, vendor management, cross-functional leadership, strategic planning, financial and commercial acumen, team leadership, and mentoring

Benefits:

  • Comprehensive benefits package
  • 401(k)
  • Company-funded long-term disability
  • Company-funded short-term disability
  • Paid time off
  • Paid holidays
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Competitive compensation
  • Comprehensive benefits packages tailored to your role + location
  • Supportive culture
  • Primarily remote work model for better work-life balance
  • Diverse, equitable + inclusive workplace
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