Employee Navigator Case Builder

Job Description:

• Troubleshoot platform-related issues, including employee enrollment questions, benefit corrections and updates, user access and navigation support, system configuration questions, and data review and cleanup requests
• Renew clients within Employee Navigator
• Build new accounts
• Respond to support requests in a timely, professional, and solutions-oriented manner
• Escalate technical or carrier-related issues to appropriate internal teams when necessary
• Maintain accurate documentation of support activity and case updates
• Assist with benefit platform configuration tasks, including plan setup, eligibility configuration, employee class structures, basic system testing and review, and data validation and quality checks
• Partner closely with Account Managers, Builders, and Operational Leadership to ensure accurate and timely delivery
• Participate in quality control and process improvement initiatives
• Work collaboratively across Service, Build, Carrier Connections, and Account Management teams
• Adapt to shifting priorities and operational needs throughout the year
• Contribute to maintaining scalable, process-driven operational standards

Requirements:

• Minimum high school degree
• 2+ years of customer service, benefits administration, or employee benefits experience preferred
• Experience with Employee Navigator strongly preferred
• Experience with benefits administration platforms, HRIS systems, or enrollment technology a plus
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a deadline-driven environment
• Excellent written and verbal communication skills
• Comfortable working independently while collaborating across teams
• Proficiency with Microsoft Office products and shared collaboration tools
• Ability to learn technical processes quickly and adapt to changing workflows
• Problem solver with a strong sense of ownership
• Calm under pressure during peak enrollment periods
• Team-oriented with a flexible mindset
• Process-driven while maintaining a client-first approach
• Comfortable shifting between repetitive operational work and client-facing communication
• Curious and eager to grow within benefits technology operations

Benefits:

• Company Paid Life Insurance
• Long-Term and Short-Term Disability
• Medical, Dental, Vision and FSA/HSA plans
• 401(k) with company match
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
• Generous PTO
• An awesome team of professionals!