Digital Product Implementation Manager

Job Description:

• Lead end-to-end customer implementation of digital technology solutions, including SSO and API integrations
• Own requirements gathering, documentation, and communication of digital solutions
• Collaborate with internal and external stakeholders to understand needs and define project scope
• Translate customer needs into solutions aligned with Aetna’s strategic vision
• Communicate project risks, blockers, progress, and delivery impacts, including in customer-facing discussions
• Provide business and technical guidance throughout implementation
• Proactively troubleshoot issues and help ensure digital needs are implemented effectively and securely
• Identify and support process improvements that increase delivery efficiency, consistency, and scalability
• Surface recurring delivery friction and recommend improvements to processes, tools, and ways of working
• Leverage data and analytics to inform strategic discussions

Requirements:

• 5+ years of experience in digital strategy and/or digital delivery
• 5+ years leading cross-functional teams and managing projects from discovery through implementation, delivery, and support
• 5+ years of experience working with and presenting to customers and/or executives
• 5+ years of experience in healthcare
• Up to 10% travel annually
• Ability to work collaboratively in a fast-paced, dynamic environment
• Strong critical thinking and problem-solving skills
• Demonstrated relationship management skills
• Previous experience in agile product development
• Proven experience designing new processes and leading change adoption efforts that deliver measurable business outcomes
• Proven experience influencing and aligning cross-functional teams around shared goals within a highly matrixed environment
• Strong negotiation, analytical, and project coordination skills
• Ability to balance the ideal state with immediate delivery goals
• Excellent time management and ability to manage multiple priorities autonomously
• Highly organized and detail oriented
• Superior written and verbal communication skills
• Bachelor’s degree or equivalent work experience

Benefits:

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being
• CVS Health bonus, commission or short-term incentive program