Desktop Support Analyst

This role is responsible for providing first-line technical support to employees, ensuring timely issue resolution and maintaining high-quality service delivery. The ideal candidate will be experienced in Microsoft 365 administration, account management, and troubleshooting within Windows-based environments. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.POSITION: DESKTOP SUPPORT ANALYSTLOCATION: DALLAS, TX (ON-SITE)DURATION: 6 MONTH CONTRACT TO HIREHOURLY RATE: $25 - $30Responsibilities:Provide first-line technical support via phone, email, and ticketing system, ensuring prompt resolution of IT issues.Perform account management tasks including creating and managing user accounts and permissions within Active Directory.Administer and troubleshoot Microsoft 365 applications, including license management, email tracing, and email whitelisting.Support OneDrive and Azure device enrollment, ensuring proper configuration and connectivity.