Delivery Dispatcher Amazon DSP
Qualifications
- We are looking for reliable, high‑ownership team members who are willing to learn, solve problems, and help build a strong delivery operation from the ground up
- Prior experience…
Benefits
- Full-time
- $22.50 per hour: Competitive hourly pay for a key delivery operations role
- Weekly pay: Reliable income paid every other Friday.
- Paid training: Training and support provided to learn Amazon DSP dispatch procedures, delivery systems, and warehouse operations
- Health insurance and benefits: Medical coverage
- Paid time off: PTO available for full‑time Dispatchers
- Leadership growth opportunity: Clear path for strong performers to advance into lead dispatcher, fleet, and operations management roles
- Full‑time schedule: Expected schedule of 5 days on / 2 days off, depending on future operational needs
- Founding team opportunity: Join early and have a real impact on the systems, standards, and culture we build for our Delivery Driver and Courier team
Responsibilities
- You will help keep Delivery Drivers supported, delivery routes moving, customer deliveries on track, and daily warehouse operations running smoothly from start to finish
- This is an opportunity for someone who is organized, calm under pressure, and ready to grow into a leadership role as our delivery operation scales
- Delivery Dispatcher Responsibilities – What You Will Do
- As a Dispatcher with Pender Logistics, you will support the daily execution of our Amazon last‑mile delivery operation
- You will work from our Waldorf MD, warehouse and serve as a central point of communication for Delivery Drivers, Non‑CDL Drivers, Couriers, leadership, and Amazon station personnel throughout the day
- Support daily dispatch operations from the warehouse, including Delivery Driver check‑in, route assignments, departure readiness, and end‑of‑day return procedures
- Monitor Delivery Drivers and delivery routes throughout the day using company‑provided dispatch, GPS, and delivery tracking tools
- Communicate with Delivery Drivers by phone, text, and dispatch systems to provide support, route updates, safety reminders, and clear direction
- Identify delivery delays, route issues, driver concerns, vehicle problems, and other operational exceptions; communicate issues promptly to leadership
- Assist Delivery Drivers and Couriers with delivery questions, navigation issues, package concerns, customer delivery exceptions, and return‑to‑warehouse procedures
- Coordinate with warehouse staff and Amazon station personnel to help ensure delivery routes leave on time and packages are delivered efficiently
- Track Delivery Driver attendance, schedule changes, callouts, and daily operational updates
- Maintain accurate dispatch notes, logs, reports, and records in company and Amazon delivery systems
- Help monitor driver safety, delivery quality, customer experience, and route performance throughout each shift
- Assist with delivery vehicle readiness, driver vehicle inspections, key management, and fleet‑related communication as needed
- Support end‑of‑day reconciliation at the warehouse, including undelivered packages, Delivery Driver debriefs, returned equipment, and operational reporting
- Help identify opportunities to improve communication, delivery route execution, driver support, and daily warehouse workflow
- Maintain a professional, calm, solutions‑focused approach during busy or high‑pressure delivery operations
Pay: From $22.50 per hour
Benefits
- Dental insurance
- Health insurance