Chat and Email Support Agent

To deliver exceptional customer service, the full-time Chat and Email Support Agent will provide prompt assistance via chat and email, troubleshoot software-related issues, and collaborate with internal teams to enhance user experience in a remote work environment.

Key responsibilities

• Respond to customer inquiries through chat and email in a timely and courteous manner
• Diagnose and troubleshoot software-related issues, providing clear guidance and solutions
• Document customer interactions and maintain detailed records of issues and resolutions

Required qualifications

• Proven experience in customer support, preferably in chat and email environments
• High school diploma or equivalent; a degree in a related field is a plus
• Experience working in a SaaS or technology company is preferred
• Basic technical aptitude and ability to understand software products quickly
• Familiarity with customer support tools and CRM software is a plus