Account Manager, Client Service - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Account Manager, Client Service - Remote plays a key role within the Optum Financial Payer Strategy & Management team. This position supports Senior Account Managers in delivering exceptional client service, driving client satisfaction, and ensuring operational excellence through proactive service management, issue resolution, and data-driven insights.

The role serves as a connector across internal teams, helping to resolve client needs, identify and mitigate risks, and maintain critical documentation that supports solid client relationships. This individual will contribute to the continued growth and success of the organization by fostering collaboration, accountability, and continuous improvement.

Key performance indicators for the Payer Strategy & Management team include client retention, renewal revenue, client engagement, and overall client satisfaction.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Partner cross-functionally to identify, escalate, and resolve issues impacting clients, members, and Optum Financial
• Support day-to-day operations within the Payer Strategy & Management team to drive efficiency, accountability, and service excellence
• Analyze data and performance reports to identify trends, provide insights, and make recommendations aligned with client strategic objectives
• Track and manage open items to ensure timely resolution and clear communication with stakeholders
• Identify potential risks and proactively communicate concerns to support effective client relationship management
• Develop and maintain documentation, job aids, and process resources to support knowledge sharing and operational consistency
• Contribute to continuous improvement initiatives that enhance client experience and team effectiveness

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of Account Management experience
• Experience in healthcare (Medicare and Medicaid), financial services, or a related field; equivalent coursework or experience will also be considered
• Ability to travel up to 10% - 15% when required

Preferred Qualifications:

• Proven commitment to continuous learning, professional development, and process improvement
• Proven detail-oriented with solid analytical capabilities
• Proven collaborative team player who is also self-motivated and capable of working independently
• Demonstrated solid written and verbal communication skills with the ability to engage effectively across all levels of an organization
• Demonstrated ownership, accountability, and follow-through
• Demonstrated solid critical thinking, problem-solving, and decision-making skills
• Demonstrated ability to navigate ambiguity and adapt in a fast-paced environment
• Demonstrated effective time management and prioritization skills, with the ability to manage competing demands

Success Factors The ideal candidate is a proactive, analytical, and relationship-focused professional who thrives in a collaborative environment. They are highly organized, accountable, and committed to delivering exceptional service while supporting strategic client objectives.

• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.